FAQ | Urban Insanity

Frequently Asked Questions

OK, I got all my questions answered. How can I get a copy of Urban Insanity?"

Big Moe is glad you stopped messing around and finally got around to asking his favorite question. He was afraid he was gonna have to get you fitted for a pair of cement shoes! CLICK HERE FOR YOUR ANSWER
I have a question about the rules for playing Urban Insanity.

We will be happy to answer any questions you have about the rules for playing Urban Insanity. First, please check our Errata Rules Updates on our DOWNLOAD page to see if that answers your question. If not, please use our CONTACT form to send us your question. We will normally respond within 48 hours.
I have lost or damaged a piece in my game (card, meeple, tile, etc.) and I need to replace it. How can I do that?"

Please contact us and describe as closely as possible what you are missing, including what set it comes from. We have supplies of extra parts in stock and can normally send you a replacement for a very nominal charge.
I purchased a new game and when I opened it, there was something missing or damaged. What should I do?"

Please contact us and describe as closely as possible what you are missing, including what set it comes from. Also, please let us know when you bought it and where you purchased it from. We have supplies of extra parts in stock and can normally send you a free replacement within a few days.
Can I just order an expansion set?

No. All expansion sets are designed to be used with the Cities and Suburbs Base Game and cannot be played as a stand-alone game.
Do you ship internationally?

Currently, you can only order products from our website to be shipped to the USA or Canada. Due to the variable shipping costs and the variety of tarriffs and customs, we only offer international shipping by special request. If you do not live in the USA or Canada and would like to purchase Urban Insanity, please contact us and include your full mailing address and we will send you an estimate of what it would cost to ship the games to you. Minimum product order for international orders (not including postage) is $149.
The rule books and cards are in English. Are you going to produce them in other languages?

We do not have any plans for rule books or cards in other languages. However, if you have a specific request, let us know and we will consider it.
Will you come to our town and bring Big Moe?

If you are interested in having us throw an event in your town, please contact us directly and we can see if we can make it happen!
Can I get a Big Moe of my very own?

Sorry, there's only one Big Moe and he stays with us. You're welcome to try to make us an offer we can't refuse, though. We have been considering a plush version available for purchase, and Big Moe has asked us for a "Mrs. Moe" several times, so who knows?
I have a question that isn't listed here.

Please contact us and ask your question. We love hearing from people! It reminds us you're still out there (and that we are still here, too).