Question 1

Payment Methods

Accepted Answer

We accept all major credit cards and Paypal.

Question 2

Shipping Policies

Accepted Answer

We ship all games and accessories by USPS 3-day Priority Mail.  We charge only what we pay for shipping (no handling fees).

Question 3

Return Policies

Accepted Answer

All sales are final. We do not offer refunds or accept returns.

Question 4

Replacement of Lost or Damaged Parts

Accepted Answer

We will replace missing or damaged components of new games that were purchased new.
 
If you purchase a new Xtile Games product and find  that it has damaged or missing components, we will replace them at no charge.  Simply email a description and photo of what is damaged or missing along with your proof of purchase to info@urbaninsanity.games within 7 days of purchase.  We will send you a replacement within 14 days.
 
If you lose or damage any component while playing the game and wish to have it replaced, email a description of the lost or damaged component to info@urbaninsanity.games.  We will respond and let you know the cost (including shipping) of the replacement.